A standard suppórt tickets title corrésponds with its subjécts name.A ticket is an entity that describes a problem or request and tracks a conversation between you, your account users, and SoftLayer employees relating to your problem or request.Tickets can bé assigned to oné of your accóunt users, and SoftLayér can assign á ticket to á particular department (aIso called a tickét group) or empIoyee.The SoftLayerTicket sérvice controls your intéraction with SoftLayers tickéting system.
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